Refund policy

Return Window

At Chairvex, we want you to be completely satisfied with your purchase. We offer a 30-day return window for eligible items. This is our own voluntary policy, as there is no statutory cooling-off period for most online sales in the United States. The 30-day period begins on the date your order is delivered, as confirmed by the shipping carrier.

To qualify for a return, please ensure that you initiate your return request within this 30-day timeframe. Returns requested after this period may not be accepted unless otherwise required by applicable consumer protection law.

Item Condition Requirements

To be eligible for a return and full refund, items must meet the following conditions:

  • Unused and unworn: The item must not have been used, worn, assembled, or installed.
  • Original condition: The product must be in the same condition as when you received it, including all original packaging, protective materials, labels, tags, manuals, accessories, hardware, and inserts.
  • Undamaged: Items must be free from customer-caused damage, stains, odors, pet hair, or alterations.
  • Proof of purchase: You must provide proof of purchase, such as your order confirmation email or receipt.

Returned items that do not meet these conditions may be rejected, subject to a partial refund, or returned to you at your expense. We reserve the right to assess the condition of returned merchandise and determine eligibility accordingly.

How to Initiate a Return

If you wish to return an item, please contact us before shipping anything back. Do not send products without prior authorization, as unauthorized returns may not be processed or refunded.

Contact Chairvex to request a return authorization:

  • Email: content@chairvex.shop
  • Phone: 5056482791

When contacting us, please include your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will review your request and, if approved, provide you with detailed return instructions, including the return address and any applicable return shipping labels or materials.

Return Address

Once your return is authorized, please send the item(s) to the address provided in your return authorization. Our standard return address is:

Chairvex
2645 Vine St
Paso Robles, CA 93446
United States

Please note: Always wait for return authorization and confirmation of the return address before shipping. Using an incorrect address may delay your refund.

Return Shipping

For eligible, approved returns within the United States, Chairvex offers free return shipping. Once your return request is approved, we will provide you with prepaid return shipping materials or instructions, where applicable. You will not be charged for return shipping on standard returns that meet our eligibility criteria.

If you choose to use your own shipping method without authorization, or if the return is due to reasons not covered by our free return shipping policy, you may be responsible for the cost of return postage.

Refund Method and Timing

Once we receive and inspect your returned item(s), we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be processed as follows:

  • Refund method: Refunds are issued to the original payment method used at the time of purchase (e.g., credit card, debit card, PayPal, or other payment processor).
  • Refund amount: You will receive a full refund of the purchase price for eligible returned items. Since shipping within the United States is free, there are no shipping charges to refund.
  • Processing time: Refunds are typically processed within 5–10 business days after we receive and approve your return. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

If you have not received your refund within the expected timeframe, please check with your bank or credit card company first, as processing times vary. If you still have concerns, contact us at content@chairvex.shop or 5056482791.

Non-Returnable Items

Certain items are not eligible for return due to health, safety, hygiene, or practical reasons. Non-returnable items include, but are not limited to:

  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Personalized, customized, or made-to-order products
  • Products that have been assembled, installed, used, or altered
  • Items returned without original packaging, tags, labels, or accessories
  • Gift cards or downloadable digital products
  • Products damaged due to misuse, neglect, or accident after delivery

If you are uncertain whether an item is eligible for return, please contact our support team before making your purchase.

Exchanges

At this time, we do not offer direct product exchanges. If you wish to exchange an item for a different size, color, or model, please follow our standard return process to return the original item for a refund, then place a new order for the desired product.

We recommend contacting us at content@chairvex.shop or 5056482791 before returning the item, so our team can assist you and ensure the replacement product is in stock and available for purchase.

Damaged, Defective, or Wrong Items

We take great care in packaging and shipping your order. However, if you receive an item that is damaged, defective, or incorrect, please contact us immediately. You will not be charged for return shipping in these cases, and we will work quickly to resolve the issue.

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery at content@chairvex.shop or 5056482791.
  • Provide your order number, a description of the issue, and photographs of the product and packaging (if possible).
  • Our team will review your claim and, if approved, provide a prepaid return label or arrange for a replacement or full refund at no cost to you.

Please do not discard the damaged item or packaging until we have reviewed your claim and provided further instructions. Items reported as damaged or defective may require inspection before a refund or replacement is issued.

Order Cancellation

We process and ship orders quickly to ensure prompt delivery. If you need to cancel your order, please contact us as soon as possible at content@chairvex.shop or 5056482791.

Cancellation is possible under the following conditions:

  • Before shipment: If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.
  • After shipment: Once an order has shipped, it cannot be cancelled. In this case, you may refuse delivery or follow our standard return process once the item is delivered. Standard return terms and conditions will apply.

Orders typically ship within 1–2 business days and are delivered within 3–5 working days. Due to our fast processing times, we cannot guarantee cancellation once an order is placed, so please review your order carefully before completing your purchase.

Contact Information

If you have any questions about our Return & Refund Policy, need assistance with a return or refund, or require support with your order, please contact us using the details below:

Chairvex
2645 Vine St
Paso Robles, CA 93446
United States

Email: content@chairvex.shop
Phone: 5056482791

Our customer support team is committed to providing timely, professional assistance and will respond to your inquiry as quickly as possible during standard business hours.

Policy Updates

Chairvex reserves the right to update, modify, or clarify this Return & Refund Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of our current terms.

Your continued use of our website and placement of orders after any changes constitute your acceptance of the updated policy.