Privacy policy

Introduction

Welcome to Chairvex. This Privacy Policy explains how Chairvex ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website at chairvex.myshopify.com, make purchases, or otherwise interact with our services. By using our website or purchasing products from Chairvex, you agree to the practices described in this Privacy Policy. We are committed to protecting your privacy, maintaining transparency regarding our information management practices, and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Store Information and Contact Details

The official store name is Chairvex. You may contact us regarding privacy concerns, data protection requests, or questions about your personal information using the following official contact information:

  • Email: content@chairvex.shop
  • Phone: 5056482791
  • Address: 2645 Vine St, Paso Robles, CA 93446, United States

Information We Collect

Chairvex collects several categories of personal information directly from you and automatically through your use of our website. The categories of information we collect include:

Order and Transaction Information

When you place an order or make a purchase through Chairvex, we collect information necessary to process your payment, fulfill your order, provide customer support, manage transactions, and maintain operational records. This information includes:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers; we do not store complete payment card details)
  • Products purchased
  • Order history
  • Transaction details and confirmation data
  • Communication records related to your orders

Account Information

If you create an account with Chairvex, we collect and store account credentials, preferences, saved addresses, order history, wishlist items, and other information you provide to personalize your shopping experience.

Contact and Communication Information

When you contact customer support, subscribe to our newsletter, participate in promotions, complete forms, or otherwise communicate with us, we collect your name, email address, phone number, the content of your communications, and any other information you choose to provide.

Device and Technical Information

Our website automatically collects certain technical information from the devices you use to access our services. This information helps us improve website functionality, operational performance, analytics, security monitoring, and overall customer experience. Automatically collected information includes:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Device identifiers and characteristics
  • Internet service provider information
  • Referral sources (the website or link that directed you to our site)
  • Pages visited, links clicked, and browsing behavior on our website
  • Date and time of visits and session activity
  • Language preferences

Cookies and Tracking Technologies

Chairvex uses cookies, web beacons, pixels, analytics tools, and similar tracking technologies to collect information about your browsing activity and interactions with our website. Cookies are small text files stored on your device that help us maintain shopping cart functionality, remember your preferences, personalize content, analyze website traffic, improve advertising effectiveness, and support fraud prevention activities.

The types of cookies and tracking technologies we use include:

  • Strictly Necessary Cookies: Essential for the operation of our website, including maintaining your shopping cart and processing orders.
  • Functional Cookies: Remember your preferences, settings, and choices to enhance your experience.
  • Analytics Cookies: Collect information about how visitors use our website, which pages are visited most often, and how users navigate the site. We use this data to improve our website and services.
  • Advertising and Marketing Cookies: Track your browsing activity to deliver personalized advertisements and measure the effectiveness of our marketing campaigns.

You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our website, such as maintaining items in your shopping cart or saving your preferences.

How We Use Your Personal Information

Chairvex uses the personal information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your orders, verify payment information, arrange shipping (our standard delivery time is 3–5 working days within the United States), and deliver products to your specified address.
  • Customer Support: To respond to your inquiries, provide assistance, resolve issues, and communicate with you about your orders or account.
  • Payment Verification and Fraud Prevention: To verify payment information, detect and prevent fraudulent transactions, and protect against unauthorized access or use of our services.
  • Account Management: To create and maintain your account, manage your preferences, and provide personalized features.
  • Marketing and Promotional Communications: To send you newsletters, promotional emails, special offers, product announcements, discounts, and other marketing materials (you may opt out at any time).
  • Website Improvement and Analytics: To analyze website usage, understand customer behavior, improve website functionality, optimize performance, and enhance the overall customer experience.
  • Personalization: To personalize your shopping experience, provide product recommendations, and display relevant content and advertisements.
  • Legal Compliance and Protection: To comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our terms of service and other agreements; and to protect the rights, property, and safety of Chairvex, our customers, and others.
  • Operational Administration: To maintain operational records, manage inventory, conduct quality assurance, and perform other business operations.

How We Share Your Personal Information

Chairvex does not sell your personal information to third parties. However, we may share your personal information with the following categories of service providers and partners who assist us in operating our business and providing our services:

Hosting and E-Commerce Platform

Our online store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you. Your personal information is stored through Shopify's data storage, databases, and general applications. Shopify may use your information in accordance with its own privacy policy, available at https://www.shopify.com/legal/privacy.

Payment Processors

We use secure third-party payment processors to process credit card transactions and other payment methods. These payment processors collect and handle payment information in accordance with recognized industry security standards, including Payment Card Industry Data Security Standard (PCI DSS) compliance. We do not store complete payment card details on our servers.

Shipping and Fulfillment Partners

We share your name, shipping address, contact information, and order details with shipping carriers and fulfillment service providers to deliver your orders. Shipping within the United States is free of charge.

Analytics and Advertising Services

We may share information with analytics providers (such as Google Analytics) and advertising partners to analyze website usage, measure the effectiveness of our marketing campaigns, and deliver personalized advertisements. These providers may use cookies and similar tracking technologies to collect information about your browsing activity across different websites and services.

Marketing and Communication Services

We may share your contact information with email marketing service providers to send newsletters, promotional communications, and other marketing materials (subject to your consent and opt-out rights).

Legal and Compliance

We may disclose your personal information if required to do so by law, in response to valid legal processes (such as subpoenas or court orders), to protect the rights, property, and safety of Chairvex, our customers, or others, to enforce our terms of service, or to prevent fraud or other illegal activities.

Business Transfers

If Chairvex is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information. This section describes your California privacy rights and how to exercise them.

Categories of Personal Information Collected

In the preceding 12 months, Chairvex has collected the following categories of personal information from California consumers:

  • Identifiers: Real name, postal address, email address, phone number, IP address, and account credentials.
  • Commercial Information: Products purchased, order history, transaction details, and payment information.
  • Internet or Network Activity: Browsing history, search history, information regarding your interaction with our website, and device/browser information.
  • Geolocation Data: Approximate geographic location derived from IP address.
  • Inferences: Preferences, characteristics, and behavioral insights drawn from the above information to personalize your experience.

California Consumer Rights

California residents have the following rights regarding their personal information:

Right to Know

You have the right to request that Chairvex disclose the following information covering the 12 months preceding your request:

  • The categories of personal information we collected about you.
  • The categories of sources from which the personal information was collected.
  • The business or commercial purpose for collecting or selling (if applicable) personal information.
  • The categories of third parties with whom we share personal information.
  • The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that Chairvex delete the personal information we have collected from you, subject to certain exceptions permitted by law (for example, we may retain information necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct

You have the right to request that Chairvex correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

While Chairvex does not sell personal information in exchange for monetary compensation, we may share personal information with third-party advertising and analytics partners in a manner that may constitute a "sale" or "sharing" under the CCPA/CPRA. You have the right to opt out of such sale or sharing of your personal information. See the "Do Not Sell or Share My Personal Information" section below for instructions on how to exercise this right.

Right to Limit Use of Sensitive Personal Information

Chairvex does not collect or use "sensitive personal information" as defined by the CPRA in a manner that triggers the right to limit use and disclosure.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. Chairvex will not deny goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive different pricing or quality of goods or services as a result of exercising your privacy rights.

Do Not Sell or Share My Personal Information

California residents have the right to opt out of the "sale" or "sharing" of their personal information as those terms are defined under the CCPA/CPRA. Although we do not sell personal information for monetary consideration, we may share information with third-party advertising and analytics partners for purposes that may be considered a "sale" or "sharing" under California law.

To opt out of the sale or sharing of your personal information, you may:

  • Contact us using the information provided in the "How to Exercise Your California Privacy Rights" section below.
  • Adjust your cookie preferences and disable advertising and analytics cookies through your browser settings or any cookie consent tool we provide on our website.
  • Use browser-based opt-out tools or privacy signals where available.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

How to Exercise Your California Privacy Rights

To exercise your rights to know, delete, or correct your personal information, or to opt out of the sale or sharing of your personal information, please submit a verifiable consumer request to us by:

  • Email: content@chairvex.shop
  • Phone: 5056482791
  • Mail: Chairvex, 2645 Vine St, Paso Robles, CA 93446, United States

When you submit a request, please provide sufficient information to allow us to verify your identity and locate your personal information in our records. We may request additional information to verify your identity, such as your name, email address, phone number, and order history. We will respond to your verifiable consumer request within 45 days of receipt. If we require additional time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

You may authorize an agent to submit requests on your behalf. To designate an authorized agent, please provide written authorization signed by you or proof of power of attorney. We may require you to verify your identity directly with us and confirm that you provided the authorized agent permission to submit the request.

Data Retention

Chairvex retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

  • The duration of your relationship with us and whether you have an active account.
  • Whether you have made purchases or engaged in transactions that require us to retain records for accounting, tax, or legal purposes.
  • Whether there is a legal obligation, contractual requirement, or business need to retain the information (for example, for warranty claims, dispute resolution, or compliance with tax and financial regulations).
  • Whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation, or regulatory investigations).

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

Data Security

Chairvex takes the security of your personal information seriously and implements reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit using secure socket layer (SSL) technology.
  • Use of secure, PCI DSS-compliant payment processors.
  • Restricted access to personal information on a need-to-know basis.